Support during business hours

Our support team are available Monday to Friday, 8am to 6pm AEST. Outside of these hours, we monitor for emergencies only. Contact them on email or chat from our Support Centre.

Emergency Support

If you have a major issue where revenue is impacted (e.g orders are not flowing or a product feed is broken) please email us on This is monitored 7 days a week.


We now have a facility for you to pay monthly fees and charges via credit card or direct debit as a recurring charge.  Your account will be debited on the first working day of each month for the previous month’s service.

The facility requires you to complete the appropriate online sign-up form:

You will be redirected to the Westpac secure payment site to enter your details; at no point are your payment details stored on our servers.