Support during business hours


For any non-urgent support please email request@citybeachsoftware.com. This email address is monitored during office hours.

Emergency Support


If you have a major issue where revenue is impacted (e.g orders are not flowing or a product feed is broken) please email us on emergency@citybeachsoftware.com. This is monitored 7 days a week.

Payments


We now have a facility for you to pay monthly fees and charges via credit card or direct debit as a recurring charge.  Your account will be debited on the first working day of each month for the previous month’s service.

The facility requires you to complete the appropriate online sign-up form:

You will be redirected to the Westpac secure payment site to enter your details; at no point are your payment details stored on our servers.